Dolores Whitaker
Accounts Receivable Specialist
Charleston, SCdolores.whitaker@example.com(843) 555-0153Summary
Accounts receivable specialist with six years of experience in billing, collections and cash application for distribution and healthcare businesses. Brought days sales outstanding down from 52 to 38 at her current company while invoice volume grew. Works in NetSuite and Excel daily and keeps customers paying without damaging the relationship.
Experience
Accounts Receivable Specialist, Keelboat Industrial Supply
– Present
Charleston, SC
- Own receivables for 900 commercial accounts and about 2,400 invoices a month, totaling $6 million in monthly billing.
- Reduced days sales outstanding from 52 to 38 in eighteen months by calling at ten days past due instead of thirty.
- Cut balances over 90 days from $410,000 to $95,000 through payment plans and credit holds agreed with sales managers.
- Apply 600 payments a month from checks, ACH and card and clear unapplied cash within two business days.
Billing and Collections Specialist, Sandhill Medical Billing Group
–
Florence, SC
- Worked denied and unpaid claims for four physician practices, recovering $280,000 in the first year.
- Built an aging report in Excel that the practices used in monthly reviews with the billing manager.
- Answered patient billing calls and set up payment plans in line with practice policy.
Education
Associate in Applied Science, Accounting
Pee Dee River Community College, Florence, SC
Skills
- Invoicing
- Collections
- Cash application
- Aging reports
- Credit holds
- Account reconciliation
- NetSuite
- QuickBooks
- Microsoft Excel (pivot tables, XLOOKUP)
- Customer dispute resolution
- Month-end close support