Resume Master Support Center
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Welcome to Resume Master Support! We're here to help you create professional resumes and cover letters with ease. Whether you're using our web platform or mobile app, find answers and support below.
Quick Links
- Email Support: [email protected]
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
- Response Time: Within 24 hours
Frequently Asked Questions
Getting Started
How do I create an account?
- Click "Sign Up" or "Register" on the homepage
- Enter your email address and create a password
- Verify your email address through the confirmation link
- Complete your profile to get started
Is Resume Master available on mobile?
Yes! Resume Master is available on both iOS and Android. Get it on the App Store for iPhone and on Google Play for Android.
What's the difference between free and premium plans?
- Free: every template, three resumes and three cover letters, PDF export, and enough AI to improve your resume and tailor it to one real posting
- Premium: a fitted resume for every posting and a cover letter for every company, with the AI unmetered
Web Platform
How do I create a new resume?
- Log in to your account
- Click "Create New Resume" from your dashboard
- Choose a template or start from scratch
- Fill in your information using our step-by-step builder
- Download or share your completed resume
Can I import my existing resume?
Yes! Use our resume parser to upload your existing resume (PDF, DOCX formats supported). Our AI will automatically extract and organize your information.
How do I customize my resume template?
- Open your resume in the editor
- Click on any section to edit
- Use the formatting toolbar for styling options
- Switch templates anytime without losing your content
- Preview changes in real-time
Why can't I download my resume?
Make sure you:
- Have a stable internet connection
- Are using a supported browser (Chrome, Firefox, Safari, Edge)
- Have completed all required sections
- Check your browser's download settings
- Try clearing your browser cache
Mobile App
How do I download the mobile app?
Can I edit resumes on my phone?
Absolutely! The mobile app offers the same powerful editing features as the web platform, optimized for touch screens.
How do I sync between web and mobile?
Your resumes automatically sync across all devices when you're logged in. Any changes made on one device will appear on all others.
The mobile app isn't loading my resumes
Try these steps:
- Check your internet connection
- Pull down to refresh the resume list
- Log out and log back in
- Update to the latest app version
- Contact support if the issue persists
How do I share my resume from the mobile app?
- Open your resume
- Tap the share icon (iOS) or three-dot menu (Android)
- Choose your sharing method (email, message, link)
- Send to employers or save to your device
Resume Building
How do I use the AI-powered features?
- Navigate to any section in your resume
- Click the "AI Assist" button
- Provide context or keywords
- Review and customize AI-generated suggestions
- Accept or modify the content
Can I create multiple versions of my resume?
Yes. Premium is not metered, so you can keep a version of your resume for every posting you apply to. A free account holds three.
How do I optimize my resume for ATS (Applicant Tracking Systems)?
- Use our ATS-friendly templates
- Include relevant keywords from job descriptions
- Avoid images, tables, and complex formatting
- Use standard section headings
- Export in PDF format
What file formats can I export?
- PDF (recommended for applications)
- DOCX (Microsoft Word)
- TXT (plain text)
Cover Letters
How do I create a cover letter?
- Go to "Cover Letters" in your dashboard
- Click "Create New Cover Letter"
- Select a template or use AI generation
- Fill in job-specific details
- Customize and download
Can AI write my cover letter?
Yes! Our AI can generate personalized cover letters based on:
- Your resume information
- The job description
- The company you're applying to
- Your unique skills and experiences
How do I match my cover letter to my resume?
Select "Match to Resume" when creating a cover letter, and we'll automatically apply matching formatting and design elements.
Account & Billing
How do I upgrade to premium?
- Go to "Account" or "Pricing" in the navigation
- Select your preferred plan
- Enter payment information
- Confirm your subscription
What payment methods do you accept?
Card payments, handled by Stripe — Visa, Mastercard, American Express and Discover. On iOS and Android the subscription is billed by the App Store or Google Play instead.
How do I cancel my subscription?
- Go to "Account Settings"
- Navigate to "Subscription"
- Click "Cancel Subscription"
- Follow the confirmation prompts
Note: You'll retain premium access until the end of your billing period.
Can I get a refund?
There is no standing money-back guarantee. Cancel whenever you like and you keep Premium until the end of the period you have already paid for. If something went wrong with a charge, write to [email protected] and we will look at it. A subscription bought on iOS or Android is refunded by Apple or Google, not by us.
How do I update my payment information?
- Go to "Account Settings"
- Select "Billing Information"
- Update your payment method
- Save changes
Technical Issues
I forgot my password
- Click "Forgot Password" on the login page
- Enter your registered email address
- Check your email for a reset link
- Create a new password
- Log in with your new credentials
My resume isn't saving
Try these solutions:
- Check your internet connection
- Wait a few seconds for autosave to complete
- Click the save button manually
- Refresh the page and try again
- Contact support if the problem continues
The website is loading slowly
- Clear your browser cache and cookies
- Try a different browser
- Check your internet connection speed
- Disable browser extensions temporarily
- Try accessing during off-peak hours
I'm having issues with printing
- Use the PDF download instead of browser print
- Check your printer settings
- Ensure margins are set correctly
- Try printing from a different device
- Update your printer drivers
Privacy & Security
Is my information secure?
Yes! We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for details.
Who can see my resume?
Only you can see your resume unless you explicitly share it. We never share your information with third parties without your consent.
How do I delete my account?
- Go to "Account Settings"
- Scroll to "Delete Account"
- Confirm deletion
- All your data will be permanently removed within 30 days
Can I export my data?
Yes! You can download all your resumes and data at any time from your account settings.
Still Need Help?
Contact Support
Email: [email protected]
For Account Issues: Include your registered email address
For Technical Problems: Include:
- Device and operating system
- Browser version (web) or app version (mobile)
- Screenshots of the issue
- Steps to reproduce the problem
For Billing Questions: Include your account email and subscription details
Response Times
- Email support: Within 24 hours (business days)
- Premium members: Priority support within 12 hours
- Critical issues: Immediate attention
Additional Resources
- Resume Writing Tips: Visit our Blog for expert advice
- Template Gallery: Browse Resume Templates
- Video Tutorials: Coming soon!
- Community Forum: Coming soon!
Feedback
We love hearing from our users! Share your feedback, suggestions, or feature requests at [email protected]
Last Updated: November 8, 2025
For urgent matters, please email [email protected] directly.