Luz Carmona
Lead Teller and Universal Banker
Boise, IDluz.carmona@example.com(208) 555-0147Summary
Lead teller with five years of experience at a community bank branch handling about 150 transactions a day. Has balanced her drawer to the penny on every audit in the last three years and trains every new teller at the branch. Refers customers to bankers when their questions go beyond the window, and those referrals regularly lead the branch.
Experience
Lead Teller, Sawtooth Valley Savings Bank
– Present
Boise, ID
- Process 120 to 170 deposits, withdrawals, loan payments and cashier's checks a day with no drawer variance over $5 in three years.
- Stopped a $14,000 check fraud attempt by verifying an altered payee line and following escalation procedure with the branch manager.
- Referred 85 customers to personal bankers in 2025, leading to 31 new accounts and six auto loans, the highest count in the branch.
- Train and certify every new teller at the branch on cash handling, compliance and the teller system, seven people so far.
Teller, Sawtooth Valley Savings Bank
–
Meridian, ID
- Served a busy drive-through and lobby, keeping average wait times under four minutes on Friday afternoons.
- Shared vault opening and closing duties under dual control and completed monthly cash audits without exceptions.
- Completed Bank Secrecy Act and anti-money laundering training and filed currency transaction reports accurately.
Head Cashier, Juniper Mart Grocery
–
Nampa, ID
- Balanced eight registers at close each night and prepared the daily bank deposit.
- Scheduled a team of 12 cashiers around peak hours and trained new hires on returns and voids.
Education
Associate of Applied Science in Business
Boise Foothills Community College, Boise, ID
Skills
- Cash handling and balancing
- Vault and dual control
- Teller platform software
- Check and ID verification
- Fraud detection
- Bank Secrecy Act compliance
- Customer referrals
- Microsoft Excel
- Bilingual English and Spanish
- New teller training