Megan Prothero
Administrator, Housing and Property Services
Cardiff, CF10megan.prothero@example.com07700 900739Summary
Administrator with five years supporting housing and healthcare teams of up to 30 people, running diaries, meetings, purchase orders and tenant records. Moved a housing team's repairs orders onto a shared tracker that ended lost and duplicated jobs, and keep three managers' diaries clash-free. Known as the person who knows where everything is and who chases before anyone asks.
Experience
Team Administrator, Taff Vale Housing Association
– Present
Cardiff
- Support a property services team of 24 staff and three managers: diaries, meeting papers, minutes, travel and expenses.
- Raise and match around 150 purchase orders and invoices a month on SAP; moved repairs orders to a shared tracker that ended lost and duplicated jobs.
- Organise the quarterly tenant panel and two annual events for up to 180 residents, including venues, catering, transport and accessible materials in Welsh and English.
- Maintain tenant records and GDPR-compliant filing, and answered the team's Freedom of Information requests within the statutory deadline every time.
Receptionist and Administrator, Glamorgan Dental Group
–
Barry
- Ran the front desk for a three-surgery practice, booking around 90 appointments a day and keeping the clinicians' day lists accurate.
- Reorganised the patient filing and the recall letters into the practice management system, which cut missed recalls.
- Ordered clinical and office supplies within budget and negotiated a lower rate with the main supplier.
Education
Level 3 Diploma in Business Administration
Caerau Business College, Cardiff
Units in customer service, document production and data protection; GCSEs including English (6), Maths (5) and Welsh (6).
Skills
- Diary and meeting management
- Minute taking
- Purchase orders and invoices (SAP)
- Travel and expenses
- Event organisation
- Microsoft 365 (Outlook, Excel, Word, Teams)
- Records management and GDPR
- Freedom of Information requests
- Front desk and switchboard
- Welsh (conversational)
- Typing 70 wpm
Certifications
- Microsoft Office Specialist: Excel Associate, Microsoft,