Marcus Villanueva
Shift Supervisor | AS Business Administration, May 2027 | Transfer Candidate
Hartford, CTmarcus.villanueva@example.com(860) 555-0125Summary
Shift supervisor with eight years in distribution and retail, completing an Associate of Science in Business Administration in May 2027 through evening and online classes while working full time. Carries a 3.6 GPA, holds a forklift certification and an OSHA 10 card, and has a guaranteed-transfer agreement in place for a bachelor's in operations management. Looking for an operations coordinator role that uses the degree before the transfer begins.
Experience
Shift Supervisor, Nutmeg Hardware Supply
– Present
East Hartford, CT
- Supervise 11 associates on the evening shift of a contractor-supply warehouse that ships about 900 order lines a night to 60 branch stores.
- Cut mispicks from 1.8 to 0.6 per thousand lines in a year by adding a second scan at pack-out and coaching the three highest-error pickers one on one.
- Took over the cycle count schedule and brought inventory accuracy on the fastener aisle from 91 to 98 percent.
- Applied an Excel forecasting exercise from an operations class to the shift's staffing plan, trimming about 12 idle labor hours a week.
Warehouse Associate, then Lead, Nutmeg Hardware Supply
–
East Hartford, CT
- Picked, packed and loaded orders at 140 lines an hour against a 120 standard; promoted to lead after 14 months.
- Trained 20 new associates on the scanner workflow and the forklift pre-shift inspection.
Sales Associate, Nutmeg Hardware Supply, retail branch
–
Hartford, CT
- Helped contractors and homeowners find materials at a 9,000-square-foot store and kept the plumbing aisle stocked and faced.
- Learned the point-of-sale and special-order systems well enough to cover the service desk alone on Sundays.
Education
Associate of Science in Business Administration (expected May 2027)
Farmington Valley Community College, Farmington, CT
GPA 3.6, evening and online student. Courses: Principles of Management, Operations Management, Business Statistics, Managerial Accounting, Business Communication. Guaranteed-transfer agreement to a state university bachelor's in operations management, fall 2027.
Skills
- Warehouse management systems and RF scanners
- Inventory control and cycle counting
- Excel (forecasting, pivot tables)
- Shift scheduling and labor planning
- Forklift and reach truck operation
- Safety audits and incident reporting
- Coaching and new-hire training
- Point-of-sale systems
- Managerial accounting basics
- Spanish (fluent)
Certifications
- OSHA 10-Hour General Industry, OSHA-authorized trainer,
- Powered Industrial Truck Operator, Nutmeg Hardware Supply safety program,