Information Technology Student Resume Example

An information technology student resume is a help desk resume with a graduation date on it. IT managers hire students for tickets, imaging and walk-up support, and they want to see that you have already done those things somewhere, with a count, plus the CompTIA certifications that prove the fundamentals.

The Sample resume below is a sophomore in Boise who works at the campus help desk, spent a year at a neighborhood computer repair shop and holds A+ and Network+. The bullets count tickets, devices imaged and first-contact resolutions, and name the ticketing and endpoint tools, because those are the words an IT manager searches for. The education block lists the courses that signal a direction (networking, systems administration, databases) and the expected date.

For the roles this leads to, read the system administrator example, the network engineer example and the IT manager example. If security is the goal, the cybersecurity student example shows the same help desk start aimed at a SOC. Rules every student page shares are on the business student example.

Updated . The person and employers in this Sample resume are fictional.

Information Technology Student sample resume

Keisha Thornton

Information Technology Student, Class of 2028 | Help Desk Technician | CompTIA A+ and Network+

Boise, IDkeisha.thornton@example.com(208) 555-0127

Summary

Second-year information technology major at Treasure Valley State University, graduating May 2028, holding CompTIA A+ and Network+. Work 15 hours a week as a Tier 1 technician at the campus help desk, resolving about 60 tickets a week for students and faculty, after a year as a bench technician at a neighborhood computer repair shop. Seeking a summer 2026 IT support or systems administration internship, with a longer-term aim of network or systems administration.

Experience

Help Desk Technician (Tier 1), Office of Information Technology, Treasure Valley State University

– Present

Boise, ID

  • Resolve about 60 tickets a week in TeamDynamix for a campus of 11,000 students and 1,400 staff, covering account lockouts, multifactor enrollment, Wi-Fi onboarding, printer queues and classroom AV, with a first-contact resolution rate of 78 percent against a team target of 70.
  • Image and deploy faculty laptops with Microsoft Intune and Autopilot, about 25 a month during the summer refresh, and maintain the deployment checklist for the student team.
  • Wrote eight knowledge base articles for the student-facing portal, including the multifactor enrollment guide that cut related tickets by roughly a third at the start of the fall term.
  • Picked up the evening shift during finals week in both semesters, when ticket volume roughly doubles.
Bench Technician, Boise Bench Computer Repair

–

Boise, ID

  • Diagnosed and repaired about 20 customer laptops and desktops a week: storage and memory upgrades, operating system reinstalls, malware removal and data recovery, with repair notes written for each ticket.
  • Set up and documented small-office networks for six local businesses, including router configuration, Wi-Fi placement and a shared printer, as the shop's first on-site service.
  • Explained repair options and costs to walk-in customers and kept a return rate under 3 percent on completed repairs.
Student Volunteer, Device Refurbishment Drive, Campus Community Technology Program, Treasure Valley State University

–

Boise, ID

  • Wiped, reimaged and tested 85 donated laptops with a Linux image for distribution to local families over three weekends.
  • Trained four other volunteers on the secure wipe process and the hardware checklist.

Education

Bachelor of Science in Information Technology (expected May 2028)

Treasure Valley State University, Boise, ID

GPA 3.5. Courses completed: Introduction to Networking, Operating Systems, IT Fundamentals, Programming for IT (Python), Database Fundamentals. In progress: Systems Administration, Cloud Infrastructure. Member, IT student association.

Skills

  • Ticketing (TeamDynamix, ServiceNow basics)
  • Windows 11 and macOS support
  • Microsoft 365 administration (user accounts, licenses, MFA)
  • Microsoft Intune and Autopilot imaging
  • Active Directory user management
  • Networking (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting)
  • Hardware diagnosis and repair
  • Printer and classroom AV support
  • Knowledge base writing
  • Linux basics (Ubuntu)
  • Python scripting (beginner)
  • Customer communication

Certifications

  • CompTIA A+, CompTIA,
  • CompTIA Network+, CompTIA,

Start yours from this example

Opens this sample in the editor, in one of the templates below. Swap in your details, then tailor it to each posting in about two minutes.

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Templates for the information technology student resume

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How the resume changes with experience

The same information technology student resume, written at three levels: a summary and three bullets for each.

Entry level

Zero to two years, or a first role in the title

First-year information technology student with CompTIA A+ earned through a high school career and technical education program and a summer fixing family and neighbor computers for pay, applying for a student technician position at the campus help desk.

  • Passed both A+ exams in the spring of senior year through a two-year high school IT program.
  • Repaired or upgraded about 30 computers for neighbors over the summer, with a simple invoice and a note on each job.
  • Applied to the campus help desk in the first week of the term because the student positions fill before classes start.

Mid level

Three to seven years, owns a process or a workload

Second-year IT student with A+ and Network+, a year of bench repair and a campus help desk job resolving about 60 tickets a week, applying for summer 2026 IT support and systems administration internships.

  • Hold a 78 percent first-contact resolution rate at a campus help desk serving 12,000 users, against a team target of 70.
  • A multifactor enrollment guide I wrote cut related tickets by about a third at the start of the fall term.
  • Took the evening finals-week shift both semesters because that is when a help desk learns the most.

Senior

Eight years or more, leads people, budgets or programs

Graduating information technology senior with two years at the campus help desk, a summer systems administration internship and A+, Network+ and an Azure fundamentals certification, seeking a full-time systems administrator or IT support specialist role starting June 2028.

  • Summer internship on a hospital system's infrastructure team covered Active Directory group cleanup for 3,000 accounts and a Windows Server patching runbook.
  • Promoted to Tier 2 and student lead at the campus help desk, scheduling nine student technicians and handling escalations.
  • Chose a systems administration internship over a higher-paid field technician role because server work is where I want to be hired.

Skills to put on the information technology student resume

Hard skills

CompTIA A+
It is the floor for help desk and support roles, and a student who already holds it skips the question of whether they know hardware and operating systems.
A ticketing system
Naming TeamDynamix, ServiceNow, Jira Service Management or Zendesk with a weekly volume tells a manager you have worked a queue.
Microsoft 365 and Active Directory administration
Account resets, group membership and licensing are most of Tier 1, and showing them proves you can start without shadowing.
Imaging and endpoint management
Intune, Autopilot, Jamf or SCCM experience is what moves a student from Tier 1 to the desktop engineering side.
Networking fundamentals
Network+ or the networking course with real Wi-Fi and DNS troubleshooting is what lets you fix the problem instead of escalating it.
Hardware repair
A bench job with a weekly count shows comfort opening a machine and diagnosing it, which campus and small-business IT still need.
Knowledge base writing
Articles that reduced tickets are the rare help desk bullet with a measurable result.

Soft skills

Patience with frustrated users
Walk-up support is customer service with a laptop, and managers hire for the temperament as much as the skill.
Explaining technical choices
Telling a customer why a drive needs replacing, in plain words, is the same skill as briefing a faculty member or a manager.
Reliability on a schedule
A help desk runs on coverage, and evening and finals-week shifts show you can be counted on when it matters.
Documentation habits
Repair notes on every ticket and a maintained checklist are the habits that let an IT team scale.

Mistakes that cost information technology student interviews

  1. Listing operating systems without tasks

    Windows, macOS, Linux in a skills line says nothing about what you can do in them. Pair each with a task: account administration in Microsoft 365, imaging in Intune, package installs on Ubuntu, and let the bullets carry the counts.

  2. Writing tickets without a number

    Provided technical support to students is a job description. Resolved about 60 tickets a week with a 78 percent first-contact resolution rate is a result. Help desk systems report these numbers; ask your lead for yours.

  3. Leaving the repair shop or family IT work off

    Fixing computers for pay, even informally, is experience in this field. Write it as a role with a volume and the kinds of repairs, and keep it until a help desk or internship replaces it.

  4. Hiding certification progress

    If you are studying for Network+ or Security+, write the exam date under certifications. IT managers plan around it, and a date reads as a plan rather than a wish.

  5. Burying the availability

    Campus and part-time IT jobs are hired around shift coverage. State the hours per week you can work, and whether evenings or weekends are possible, in the summary so the manager does not have to ask.

Questions about the information technology student resume

Which CompTIA certifications should an IT student get, and in what order?

A+ first, ideally before or during the first year, because it unlocks help desk jobs. Network+ second, usually in the second year. After that, choose by direction: Security+ for security, a Microsoft or Azure fundamentals certification for systems work, a Cisco certification for networking. Each one widens the internship pool.

How do I get a campus IT job as a first-year student?

Apply in the first week of the term or the summer before, since student technician roles fill early. Lead with A+ or an exam date, any paid or informal repair work with a count, and your available hours. Campus IT departments are the largest student employer in this field and prefer students who can stay three or four years.

Is a help desk job good experience for an IT degree?

It is the standard first step. Help desk work teaches ticketing, account administration, imaging and user communication, and it is where IT managers look for internal hires onto systems and network teams. Two years at a campus help desk with a Tier 2 or lead promotion is a strong senior-year resume.

Should I include first-contact resolution or ticket counts?

Yes, whenever you can get them. Ticketing systems track tickets closed, resolution rate and reopen rate per technician. Ask your lead for your numbers and put them next to the team target so the reader can see the comparison.

What is the difference between an IT resume and a computer science resume for a student?

An IT student resume leads with support, systems and certifications; a computer science resume leads with code, projects and a GitHub. If you have both, choose by the posting. The computer science example shows the other shape.

Do I need a GPA on an IT student resume?

Include it at 3.5 or above or when an internship posting asks. IT managers weigh certifications and ticket experience more than grades, so a 3.2 with A+, Network+ and a help desk job is not held back. Include relevant courses in the education detail regardless.

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