Imogen Carstairs
Marketing Manager, Demand Generation and Brand, MCIM
Dear Ms Lindqvist,
I would like to put myself forward for the Head of Growth Marketing role you advertised on LinkedIn. I lead marketing for Kennet Valley Garden Centres, a group of eleven centres in Berkshire, with a team of four and a £1.6 million annual budget across paid social, search, email and local partnerships. The posting asks for someone who can grow new customers while bringing the cost of each one down, and that is the work I have spent the last four years on.
At Kennet Valley I moved budget away from the channels that brought one-off buyers and into the ones with the best repeat-purchase rate, measured in GA4 and our loyalty database, and cut cost per acquisition by a fifth while new customer numbers grew. I launched the loyalty email programme that reached 140,000 members and became the group's highest-return channel within a year. I also led a brand refresh with an agency, from customer research through to new signage, packaging and a rebuilt website, and delivered it on time for the spring peak, which is the one deadline a garden business cannot miss.
Before that I spent three years at Loddon Software in Wokingham running the search and LinkedIn campaigns that produced most of the firm's inbound demo requests, building lead scoring in HubSpot with the sales team and writing a monthly newsletter that grew to 8,500 subscribers. I hold the CIM Level 6 Diploma and the Google Ads Search Certification, and I have run every campaign with GDPR and PECR in mind, which matters for a subscription business that lives on first-party data.
Ridgeway's move from a plant-of-the-month box to a full gardening subscription is the kind of growth problem I want to work on, and the retention side of it is where my loyalty work applies most directly. My CV is enclosed with the budget, channel and team figures. I would be glad to walk you through the acquisition model I built and to hear how you measure growth today, and I can make an interview at short notice. Thank you for reading.
Yours sincerely,
Imogen Carstairs