Imogen Carstairs
Marketing Manager, Demand Generation and Brand, MCIM
Reading, RG1imogen.carstairs@example.com07700 900275Summary
Marketing manager with seven years in retail and B2B software, currently leading a team of four and a £1.6 million annual budget across paid social, search, email and partnerships. Rebuilt paid acquisition around first-party data and cut cost per acquisition by a fifth while growing new customers, and launched the loyalty email programme that became the group's highest-return channel. Balances performance marketing with a brand people remember.
Experience
Marketing Manager, Kennet Valley Garden Centres
– Present
Reading
- Lead a team of four and a £1.6 million budget across paid social, search, email and local partnerships for a group of eleven garden centres.
- Cut cost per acquisition by a fifth while growing new customers by moving budget to the channels with the best repeat-purchase rate, measured in GA4 and the loyalty database.
- Launched the loyalty email programme that reached 140,000 members and became the group's highest-return channel within a year.
- Led the brand refresh with an agency, from customer research to new signage, packaging and a site rebuild, delivered on time for the spring peak.
Digital Marketing Executive, then Senior Executive, Loddon Software
–
Wokingham
- Ran search and LinkedIn campaigns for a B2B software firm that produced most of its inbound demo requests.
- Built lead scoring in HubSpot with the sales team, which shortened follow-up on the highest-value leads.
- Wrote and sent a monthly industry newsletter that grew to 8,500 subscribers and fed the webinar programme.
Education
BA (Hons) Marketing, 2:1
Berkshire Downs University, Newbury
Skills
- Demand generation
- Paid social and search
- Email and lifecycle marketing
- Brand strategy and positioning
- Budget management
- GA4 and marketing analytics
- HubSpot
- A/B testing
- Agency management
- Team leadership
- GDPR and PECR compliance
Certifications
- CIM Level 6 Diploma in Professional Marketing (MCIM), Chartered Institute of Marketing,
- Google Ads Search Certification, Google Skillshop,