Jordan Castillo
Product Manager, B2B SaaS and Fintech
Dear Ms. Sorensen,
I'm applying for the Senior Product Manager, Activation role on your small-business invoicing product. The problem the posting describes, customers who sign up and never send a first invoice, is the one I spent the last two years on at Bayshore Payroll, where new customers were taking nine days to run a first payroll and most of the ones who took that long never converted.
I started with 30 customer interviews rather than the funnel data, because the data showed where people dropped off and not why. The interviews pointed at a setup step we had assumed was easy, and the onboarding redesign that followed brought the median time to first payroll from nine days to two; trial-to-paid conversion rose over the next two quarters and has held. I prioritize for a team of seven engineers and a designer with a scoring model that sales and support can see, which has turned arguments about what ships next into arguments about the inputs. I also decided against a reporting feature that several large customers had asked for, after a prototype test with twelve of them showed it would go unused; that kept about a quarter of the team's engineering time for the onboarding work.
Before Bayshore I was the associate PM for savings goals in a consumer finance app with 400,000 monthly users, where I ran fourteen experiments on reminders and goal setup and improved the share of users still saving after 30 days. I'm comfortable in Amplitude and SQL, I write the spec myself, and I would rather ship a measured change every two weeks than a large one every quarter. Your activation team's remit, from first session to first invoice sent, is where that habit pays off.
My resume is enclosed. I'd be glad to walk through the onboarding work in detail, including what the interviews got wrong the first time, and I would welcome an interview at a time that suits you. Thank you.
Best regards,
Jordan Castillo