Jordan Castillo
Product Manager, B2B SaaS and Fintech
Oakland, CAjordan.castillo@example.com(415) 555-0192Summary
Product manager with six years of experience in B2B software and consumer fintech. Rebuilt onboarding for a payroll product so new customers ran their first payroll in two days instead of nine, which lifted trial-to-paid conversion. Works from customer interviews and data, writes clear specs, and keeps engineers and designers in the problem rather than a list of tickets.
Experience
Product Manager, Bayshore Payroll
– Present
Oakland, CA
- Led the onboarding redesign after 30 customer interviews; median time to first payroll fell from nine days to two and trial-to-paid conversion rose over the next two quarters.
- Prioritized the roadmap for a team of seven engineers and a designer using a scoring model shared openly with sales and support.
- Launched an accountant partner portal that now brings in a steady share of new accounts through referrals.
- Decided against a requested reporting feature after testing a prototype with twelve customers, saving a quarter of engineering time.
Associate Product Manager, Coinpurse Mobile
–
San Francisco, CA
- Owned the savings goals feature in a consumer finance app with 400,000 monthly users.
- Ran fourteen experiments on reminders and goal setup, improving the share of users who kept saving after 30 days.
- Wrote product requirements and acceptance criteria for iOS, Android and web teams.
Education
B.A. in Economics
Pacific Crest University, Santa Cruz, CA
Skills
- Product discovery
- Customer interviews
- Roadmapping and prioritization
- A/B testing
- Product analytics (Amplitude, SQL)
- Writing specs and PRDs
- Pricing and packaging
- Figma
- Jira
- Go-to-market planning