Freya Calloway
Social Media Manager, Retail and Lifestyle Brands, Organic and Paid Social
Leeds, LS6freya.calloway@example.com07700 900623Summary
Social Media Manager with seven years running organic, paid and community channels for retail and lifestyle brands in the North of England, the last three in-house for a homeware retailer with 34 stores. Manage a paid social budget of £180,000 a year and a team of two, and report weekly to the head of marketing on revenue attributed to social rather than on likes. Built the brand's short-form video from nothing to its strongest channel for first-time customers, and wrote the escalation plan the business used during a product recall in 2024.
Experience
Social Media Manager, Kirkstall Home and Living
– Present
Leeds
- Lead social for a homeware retailer with 34 stores and a growing online shop, owning the content calendar, a £180,000 annual paid social budget and a team of one executive and one freelance videographer.
- Moved paid spend from boosted posts to structured Meta and TikTok campaigns with a separate prospecting and retargeting budget; online revenue attributed to paid social rose from £410,000 to £690,000 in two financial years at a lower cost per order.
- Launched a weekly short-form series filmed in two stores by staff volunteers, which became the brand's largest source of first-time online customers within a year.
- Wrote and ran the social response during a 2024 product recall: holding statements approved with legal in under two hours, a pinned FAQ and a daily reply rota, with complaints resolved in the comments rather than escalating to the press.
Senior Social Media Executive, Aire Valley Creative
–
Leeds
- Managed organic and paid social for six agency clients at once, including a regional brewery, a building society and a garden centre group, with monthly reports written for each client's own targets.
- Pitched and won a retained social account for a Harrogate spa hotel group by presenting a month of mocked-up content in the pitch rather than a strategy deck.
- Introduced a shared approvals board and a two-day sign-off rule with clients, which ended last-minute changes to scheduled posts and cut weekend working for the team.
Social Media and Marketing Assistant, Wharfedale Outdoor Supplies
–
Otley
- Ran the company's Facebook and Instagram accounts and answered customer messages within the working day.
- Photographed new stock for social and the website, building a library of 1,200 product images the team still uses.
Education
BA (Hons) Media and Communication, 2:1
Pennine Metropolitan University, Bradford
Skills
- Organic social strategy
- Meta Ads Manager
- TikTok Ads Manager
- LinkedIn Campaign Manager
- Short-form video planning and editing (CapCut, Premiere Rush)
- Community management and moderation
- Crisis and escalation planning
- Influencer and creator briefs
- Social listening (Brandwatch)
- Scheduling (Sprout Social)
- GA4 and UTM tracking
- Copywriting in a brand voice
Certifications
- Diploma in Digital Marketing, Chartered Institute of Marketing,
- Meta Certified Media Buying Professional, Meta,