Lauren Pierce
Scrum Master, CSM and SAFe Scrum Master
Raleigh, NClauren.pierce@example.com(919) 555-0106Summary
Scrum master with six years of experience supporting software teams in healthcare technology and travel. Helped three teams move from missing most sprint goals to meeting them reliably, and cut average cycle time on the patient portal team by nearly half. Coaches teams and product owners toward smaller work, clearer priorities and honest forecasts.
Experience
Scrum Master, Oakcrest Health Technologies
– Present
Raleigh, NC
- Serve three product teams of 22 engineers; sprint goals met rose from about one in three to four in five over a year.
- Introduced work-in-progress limits and daily flow reviews on the patient portal team, cutting average cycle time from nine days to five.
- Coached two new product owners on backlog refinement and splitting stories, reducing work carried over between sprints.
- Ran quarterly planning for the portal program, mapping cross-team dependencies that had caused two missed releases the year before.
Scrum Master, Triangle Travel Systems
–
Durham, NC
- Supported two teams through a move from waterfall releases to two-week sprints and monthly releases.
- Built a simple delivery dashboard in Jira that leadership used in place of status meetings.
- Facilitated retrospectives that led to an automated test suite, ending the week-long manual test phase.
Business Analyst, Triangle Travel Systems
–
Durham, NC
- Wrote user stories and acceptance criteria for the booking engine team.
- Ran user testing sessions with travel agents that reshaped the search results page.
Education
B.S. in Information Science
Piedmont State University, Greensboro, NC
Skills
- Scrum
- Kanban
- SAFe
- Jira and Confluence
- Sprint planning and retrospectives
- Backlog refinement
- Flow metrics
- Dependency management
- Facilitation
- Coaching product owners
Certifications
- Certified ScrumMaster (CSM), Scrum Alliance,
- SAFe Scrum Master, Scaled Agile,