Mei Lin Zhou
UX Designer, Healthcare and E-commerce
Seattle, WAmeilin.zhou@example.com(206) 555-0197Summary
UX designer with six years of experience designing web and mobile products in healthcare software and e-commerce. Redesigned the patient scheduling flow so more patients book without calling the clinic, validated through usability testing before launch. Comfortable from research through high-fidelity design and close work with engineers.
Experience
UX Designer, Evergreen Patient Portal
– Present
Seattle, WA
- Redesigned online appointment scheduling after interviewing 18 patients and front desk staff; online bookings rose and scheduling calls to clinics fell after launch.
- Ran moderated usability tests every sprint, catching confusing steps before engineering built them.
- Built and documented 45 components in the Figma design system shared by three product teams.
- Designed for accessibility from the start, including screen reader flows reviewed with a blind patient advisor.
UX/UI Designer, Puget Market Online
–
Tacoma, WA
- Designed product pages and checkout for an online grocery store with 150,000 monthly shoppers.
- Simplified checkout from five steps to three with the engineering team, which raised completed orders.
- Created wireframes and prototypes for new features and presented them to leadership.
Education
B.Des. in Interaction Design
Cascade School of Design, Seattle, WA
Skills
- User research
- Usability testing
- Journey mapping
- Wireframing and prototyping
- Interaction design
- Visual design
- Design systems
- Figma
- Accessibility (WCAG)
- Working with engineers