Shane Mulrooney
Store Manager, 24-Hour Forecourt and Convenience Store, Deli, Off-Licence and Team of 28
Dundalk, Co. Louthshane.mulrooney@example.com085 555 0152Summary
Store Manager with eleven years in Irish convenience and forecourt retail, the last five running stores, currently a 24-hour forecourt store on the edge of Dundalk with a hot deli, a coffee dock, an off-licence and a team of 28. Took the store through a full refit and a change of symbol group without losing a trading day, cut deli waste and wage cost against budget in the same year, and brought the HACCP, licensing and safety files to a standard that passed the group's audit first time. Two of my assistant managers now run stores of their own.
Experience
Store Manager, Castletown Cross Service Station
– Present
Dundalk, Co. Louth
- Run a 24-hour forecourt store with a weekly turnover in the band above a quarter of a million euro, a hot deli and coffee dock, an off-licence, eight pumps and a team of 28 across three shifts.
- Rewrote the deli production plan around the morning and lunch peaks and introduced a fixed-time markdown, bringing deli waste under target in every month since and lifting food-to-go sales with the same four staff.
- Rebuilt the roster to comply with the banded hours rules and the Organisation of Working Time Act, cutting wage cost against budget while keeping the night shift double-staffed for safety.
- Led the store's change of symbol group and refit, managing the shopfitters, the new EPOS and the range change while trading throughout, and retrained the team on the new ordering system in a fortnight.
- Own the HACCP folder, the off-licence staff training records, the fuel and forecourt safety checks and the monthly health and safety walk; the group's compliance audit scored the store highest in the region last year.
- Coached two assistant managers through the group's development programme; both were appointed to run stores of their own within the county.
Assistant Store Manager, then Store Manager, Ardee Road Daily Stores
–
Ardee, Co. Louth
- Appointed Store Manager after fourteen months, running a town-centre convenience store with a deli, a post point and a team of 16 trading seven days.
- Reduced shrink at the half-yearly stocktake through a new delivery check routine and a tighter back-door procedure, and held it there for three stocktakes in a row.
- Introduced the store's first local supplier range of bread and vegetables, which became the fastest-growing category in the store.
- Handled the store's first Workplace Relations Commission query over a disciplinary case with the group's HR adviser, and rewrote the store's induction so every new starter signed the policies on day one.
Deli Supervisor, Cooley Peninsula Foodhall
–
Carlingford, Co. Louth
- Ran a hot deli and sandwich counter with six staff for a store serving a busy tourist town, producing to a daily plan and keeping the HACCP records that the environmental health officer inspected twice a year.
- Trained every new deli starter on HACCP, allergen labelling and the counter's cleaning schedule.
- Covered the duty manager shift two evenings a week, including cash-up, the lottery terminal and the alarm.
Education
QQI Level 6 Certificate in Retail Management
Louth Institute of Further Education, Dundalk, Co. Louth
Part-time over two years while an assistant manager; modules in retail finance, people management and employment law.
Leaving Certificate
Castlebellingham Community School, Castlebellingham, Co. Louth
Skills
- P&L, wage cost and budget
- Deli production planning and waste
- Shrink, stocktakes and delivery control
- Rostering under the banded hours rules
- HACCP and allergen compliance
- Off-licence and age-restricted sales compliance
- Forecourt and fuel safety checks
- Symbol group audits and standards
- EPOS, ordering and planograms
- Recruitment, induction and disciplinary procedure
- Coaching assistant managers
- Cash management and lodgements
Certifications
- HACCP Level 2 Food Safety, Louth Institute of Further Education,
- Responsible Service of Alcohol, off-licence, Symbol group training programme,
- Manual Handling Instructor, Boyne Valley Safety Training,
- Occupational First Aid Responder, Boyne Valley Safety Training,