Case Manager Resume Template

Q: How do I list a caseload that changed over time?

Give the typical range for the period, such as *caseload of 35 to 45*, rather than your busiest month. If it changed because of a promotion or a move to a new program, list the two titles separately under the same employer, each with its own number.

Free case manager resume template for Word and Google Docs, with licenses under the summary and a caseload, population and outcome slot in every job.

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What is in the file

[Your Name]

[Case Manager or Care Coordinator] · [LMSW, LCSW, RN or CCM] · [Setting: hospital, health plan, community agency, behavioral health]

[City, State] · [email@example.com] · [(555) 555-0100] · [LinkedIn or portfolio URL]

Summary

[Case manager with N years serving (population: older adults, people experiencing homelessness, members with chronic conditions) in (setting). Carry a caseload of (N) and coordinate with (hospitals, housing providers, benefits offices, schools, courts). Looking for (the program and population in the posting).]

Licenses and Certifications

[License, e.g. Licensed Master Social Worker or Registered Nurse], [State] · [License number, if the posting asks] · Expires [Mon YYYY]

[Certification: CCM, ACM-RN, CRC or a state care coordination credential], [Issuer], [YYYY]

[Training the posting names: motivational interviewing, trauma-informed care, Mental Health First Aid], [YYYY]

Experience

[Case Manager, Care Coordinator or Social Worker], [Program], [Organization]

[City, State] · Caseload of [N] · [Mon YYYY] – [Present]

[Population and need: (N) clients with (diagnoses, housing status, age group), assessed within (N days) of referral]
[Coordination: connected clients to (housing, benefits, specialists, treatment) across (N) partner agencies, with (result: placements, approvals, kept appointments)]
[An outcome the program measures: (readmissions, ER visits, length of stay, missed appointments) went from (before) to (after) for (your caseload or the program)]
[Compliance and documentation: (care plans, authorizations, audits) completed on time at (rate) in (system)]

[Earlier role, e.g. Intake Coordinator or Residential Counselor], [Organization]

[City, State] · [Mon YYYY] – [Mon YYYY]

[Volume: (N) intakes, referrals or calls a week, and the setting]
[A process you improved: (waitlist, discharge handoff, referral form) and what changed]
[Crisis or high-risk work you were trusted with: (de-escalation, safety planning, mandated reports)]

Skills

Assessment and planning: [Biopsychosocial assessment, care plan development, discharge planning, utilization review, crisis intervention]
Systems and documentation: [Your EHR or case management system by name, Medicaid and Medicare eligibility, InterQual or MCG criteria if you apply them]
Languages: [Spanish (fluent), or another language with your level]

Education

[Master of Social Work, BSN or related degree], [University], [YYYY]

[Bachelor's degree in (field)], [University], [YYYY]

Case managers are hired by very different employers, from hospital utilization teams to health plans and community agencies, but the screen is much the same everywhere: which license you hold, how many clients you carry and in what setting, and what your coordination changed. This template places a short Licenses and Certifications block straight after the summary, so a supervisor checking for an LMSW, an RN or a CCM finds it without scrolling.

Each experience heading has room for the program and the organization, and the meta line asks for your caseload size. The bullet slots follow one pattern: who the clients were, what you arranged for them, and a measure your program tracked, such as readmissions, housing placements or authorizations processed. Skills are grouped as assessment and planning, systems and documentation, and languages, and education closes the page.

Replace every bracket with your own detail and keep client information general enough that no one could be recognized. The case manager resume example shows a completed version.

Updated 2026-10-21.

How to fill in each section

Summary: population, setting and caseload
Open with the clients you serve rather than with traits. A reader at a health plan wants to know whether you have worked with Medicaid members, and a shelter wants to know whether you have worked with people coming in off the street. Give your caseload as a number, name two or three kinds of partners you coordinate with, and finish with the program the posting describes. Rewrite this paragraph for each setting you apply to.
Licenses and Certifications: before the work history
Many case manager postings require a particular license, and some accept several. List the one you hold first, with its state and expiry, so a screener can confirm it in one look. A CCM or nursing case management certification follows with the year. Short trainings belong here only when the posting names them; otherwise keep the block to licenses and formal certifications.
Experience: caseload, coordination, outcome
Put the caseload in the meta line so every role can be compared at a glance. The first bullet describes the population and how quickly you assessed new referrals. The second shows coordination: the agencies, benefits or providers you connected clients with, and how often it worked. The third uses a figure your program already reported, so you are not estimating. Keep any client example general enough to protect privacy.
Skills: methods and systems by name
Group the clinical methods you use, such as assessment, discharge planning or utilization review, apart from the systems you document in. Name the electronic record or case management software and any medical necessity criteria you apply, because hospital and payer roles test for both. Benefits knowledge, such as Medicaid eligibility rules in your state, deserves its own mention.
Education: degree and field, briefly
List the degree that qualifies you for your license, usually an MSW or a nursing degree, with the school and year. Add field placements only if you are new to case management, one line each with the setting and population. Experienced case managers can drop the undergraduate degree when the page is full.

See it filled in

The case manager resume example uses this structure with a realistic candidate, with versions for entry, mid and senior level.

Read the case manager resume example

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Questions about the case manager resume template

How do I list a caseload that changed over time?

Give the typical range for the period, such as caseload of 35 to 45, rather than your busiest month. If it changed because of a promotion or a move to a new program, list the two titles separately under the same employer, each with its own number.

Can a nurse use this template for RN case management?

Yes. Put your RN license and any nursing case management certification in the first block, and write the summary around the clinical side: utilization review, transitions of care, the payer or hospital setting. Your bedside years fit in the second experience slot as one role with two or three bullets. Nurses still applying for bedside jobs should use the registered nurse resume template.

What should I leave off a case manager resume?

Client names, identifying stories and event photos, even with permission. Leave off duties every case manager has, such as maintained case notes, unless you can add a standard you met. Remove expired licenses and old trainings the posting does not ask for.

Should I include volunteer work?

Include it when it shows the population or the skill the posting asks for, such as crisis line shifts, refugee resettlement or work in a recovery program. One line each, with hours or length of service. Drop it once your paid experience covers the same ground.

Is it free?

Yes. The Word files and the Google Docs copy are free to download, edit and use for any application. There is no signup and no email.

Will it read correctly in an applicant tracking system?

The layout is one column with standard headings and real text: no tables, text boxes, icons, columns or images, which are the parts parsers most often misread. Keep it that way as you edit.

Word or Google Docs?

Use whichever you edit in. The Word file opens in Microsoft Word, Pages and LibreOffice. The Google Docs link asks you to make a copy in your own Drive; the original stays blank for the next person. Send the posting the format it asks for, usually .docx or PDF.

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